End the “we gave up because we couldn’t communicate” moments
Guests speak their own language. Your hotel runs as usual. One QR code gives you a 24/7 multilingual concierge.
The frustrations guests run into
Challenge
「Someone speaks to me in English and I can’t follow. I ask a question, it doesn’t get across, so I just stay quiet.」
How StayConcie answers
Chat in your own language and the AI translates so it gets across. Staff receive it in their language too, easy to read.
Challenge
「I don’t want to install an app. Signing up is a hassle. I’m not doing all that for one night.」
How StayConcie answers
Just scan the QR code. No install, no sign-up.
Challenge
「I want to ask something late at night, but I feel bad calling the front desk.」
How StayConcie answers
The AI responds 24/7. Just ask in the chat, anytime.
Challenge
「I booked a room-only plan, but I don’t know any good places nearby. Searching online only brings up Japanese I can’t read.」
How StayConcie answers
The AI shares the local tips the hotel has registered, in your own language.
Challenge
「Next time I stay at the same hotel, I want it to remember our last conversation.」
How StayConcie answers
With the same account, your past stays are kept. The same app works at other hotels too.
A language that gets through, in 3 steps
From login to language selection to chat — all in the guest’s own language.
1. Sign in
Choose Apple, Google, or email
2. Pick a language
15 languages supported
3. Choose a hotel and chat
See current and past stays
Once a guest has used it, it works instantly at the next hotel
Guests who have used StayConcie before simply scan the QR code with the same app at their next hotel. No need to log in or pick a language again.
- For repeat and regular inbound guests, the reassuring “oh, I know this” feeling
- The more hotels take part, the more familiar it becomes and the lower the barrier to use
- Past stay history is available within the same app
Connected before check-in
StayConcie isn’t just a chat for during the stay. From the moment a booking comes in until after check-out, everything happens in the same conversation screen.
Before check-in
Ease pre-arrival worries
Arrival times, directions from the station, late check-in requests, same-day schedule changes — you can resolve guest worries from the moment they book.
During the stay
Every question during the stay
Breakfast hours, Wi-Fi, how to use the facilities, nearby restaurants and sightseeing — any question, in the guest’s own language. The AI responds 24/7.
After check-out
Stay in touch after check-out
Lost-and-found, reissuing a receipt, sharing feedback — even after check-out, it all happens in the same conversation screen.
The challenges hotel teams face on the ground
On the front line of guest service, language barriers, staff shortages, and after-hours demands pile up. StayConcie takes on that first line of response.
Challenge
「We’d like to hire multilingual staff, but we don’t have the people or the budget.」
How StayConcie answers
The AI handles the first response. Staff step into the conversation only when needed. No need to add multilingual staff.
Challenge
「We can’t respond to inquiries late at night or on holidays, but we don’t want to leave them unanswered.」
How StayConcie answers
The AI responds 24/7. Even while staff are asleep, guests still get answers.
Challenge
「It’s painful to get low inbound reviews citing communication.」
How StayConcie answers
It reduces the “it didn’t get through” caused by language barriers, leaving room to improve reviews (expected effect).
Challenge
「If only we could recommend nearby places to eat to room-only guests, we’d gain more revenue opportunities.」
How StayConcie answers
Register your local tips once, and the AI shares them in multiple languages. You can make suggestions even with no one at the front desk.
Challenge
「We want to move toward an unstaffed front desk, but we worry guest guidance will get thin.」
How StayConcie answers
Guests can ask questions in the chat, so information still reaches them even with no one at the front desk.
Challenge
「New systems are a pain to set up and end up unused.」
How StayConcie answers
Setup is done entirely in the browser. Print the QR code, place it in the room, and you’re live.
Challenge
「Even if we start using it, won’t the content we registered go out of date right away?」
How StayConcie answers
Every time the hotel adds information, the AI learns it. The more questions build up, the more it can draw on.
The change StayConcie aims for
Note: these are design goals, not verified data.
- Reduce the “giving up” caused by language barriers
- Serve overseas guests without adding multilingual staff
- Lighten the burden of late-night and holiday inquiries
- Improve guest satisfaction and review ratings
- Add value even on room-only plans by suggesting local tips
Properties it fits strongly
It fits especially well with lodging formats where reducing in-person handling is a challenge.
Room-only and unstaffed hotels
Challenge: With no one at the front desk, there’s no one to answer guest questions — the dilemma between cutting costs and satisfaction
→ The AI responds 24/7 in place of on-site staff, covering the guidance you cut by reducing headcount
Minpaku, Airbnb, whole-house and vacation rentals
Challenge: The host isn’t on site. Keys, trash, Wi-Fi… the host replies to the same questions one by one every time
→ Register once and the AI answers in multiple languages, again and again — freeing the host from a phone that won’t stop buzzing
Old folk houses, machiya and detached annexes
Challenge: The building is far from the staff base. Contact is by phone or LINE, with a language barrier
→ Guests use their own language; the host receives it in easy-to-read Japanese
Small and mid-size business hotels (10–80 rooms)
Challenge: The cost of multilingual staff doesn’t pay off, yet the inbound ratio keeps rising
→ Leave translation and first response to the AI without adding multilingual staff
Small ryokan
Challenge: Cultural explanations like onsen etiquette or how meals are served don’t get across the language barrier
→ Register it in the FAQ once, and it works in any language
High-inbound properties and sightseeing-area locations
Challenge: The front desk is swamped with language support and can’t keep up with its core work
→ Routine questions and local guidance go to the AI; staff focus on cases that need judgment
Properties suited to partial use
Large city hotels
Challenge: Overflow during late-night hours and peak season
→ Concierge as usual, with the AI taking over at night or when it’s busy
Pet hotels and special-service facilities
Challenge: Lots of routine questions burden staff
→ The AI auto-answers routine questions; people handle specialized ones
Choose from three plans
We offer three plans: Starter, Business, and Enterprise. See the pricing page for plan details and included features.