For Guests

Talk to your hotel in your native language

Just scan the QR code at your hotel. No app required. AI translates in real time across 15 languages, 24/7.
Open guest appSee how it works

Better experience with the app

Download on the App StoreGet it on Google Play
StayConcie chat screen (multilingual translation)

StayConcie by the numbers

Get instant answers to questions and concerns during your stay, all in your native language.
15+

Supported languages (Japanese, English, Chinese, Korean, Thai, etc.)

0

App downloads needed (start chatting via web browser)

24/7

AI auto-responds to late-night inquiries

How it works

Get started in 3 steps

No account registration or personal info required. Scan the QR and start chatting.

  1. Scan the QR code1

    Scan the QR code

    Scan the QR code in your room or at reception with your phone camera. Or tap the email link from your hotel.

  2. Choose your language2

    Choose your language

    Select from 15 languages: English, Japanese, Chinese, Korean, Thai, Vietnamese, and more.

  3. Chat in your native language3

    Chat in your native language

    AI translates and responds instantly. If AI can't help, your inquiry is automatically handed off to hotel staff.

Multilingual

15 languages supported

Just pick your language and we'll auto-translate between you and the hotel staff/AI.

English日本語FrançaisDeutschEspañolPortuguêsItalianoРусскийالعربيةहिन्दी한국어中文Tiếng ViệtBahasa Indonesiaไทย

Frequently asked questions

Common questions from guests before using the service.
Do I need to download an app?
No. Scan the QR code and chat directly in your browser. For a smoother experience, native apps are also available on the App Store and Google Play.
What languages are supported?
Japanese, English, Chinese, Korean, Spanish, French, German, Portuguese, Italian, Russian, Arabic, Hindi, Vietnamese, Thai, and Indonesian — 15 languages.
Is there any cost to me?
It's free for guests. The hotel pays for the service.
Is my data safe?
Chat content is accessible only by you and the hotel — never shared with third parties. Data sent for AI processing is not used for AI training. See our Privacy Policy for details.
What if the AI can't answer?
Questions the AI can't handle are automatically handed off to hotel staff. Their replies are also auto-translated into your language.
Can I use voice input?
Voice input and text-to-speech are available at hotels on the Business plan or higher. Convenient when typing is impractical.

Please note: StayConcie is a service enabled by hotels. You cannot sign up as an individual on this page. Please check with your hotel.

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