This Privacy Policy sets forth the handling of personal information in "StayConcie" (hereinafter "Service") provided by 株式会社ラムダシステム (Lambda System, Inc.) (hereinafter "Company").

Address: [Address]

The Company may collect the following personal information in the course of providing the Service:

• Name and company name
• Email address
• Payment information (credit card information is managed by Stripe, Inc. and is not retained by the Company)
• Access logs and usage history
• Chat content with guests (managed as facility operator data)

Personal information collected is used for the following purposes:

• Provision, operation, and improvement of the Service
• Responding to inquiries
• Billing and payment processing
• Sending important notices regarding the Service
• Detection and prevention of unauthorized use

The Company will not provide customers' personal information to third parties except in the following cases:

• With the customer's consent
• When required by law to disclose
• When necessary for the protection of life, body, or property

The Company outsources the processing of personal information to the following services to the extent necessary for providing the Service. All subcontractors implement appropriate security measures.

• Stripe Inc. (payment processing)
• Cloudflare Inc. (infrastructure and CDN)
• Anthropic PBC (AI processing)

Customers may request disclosure, correction, or deletion of their personal information. To make such a request, please reach out via the Contact Page.

The Service may use cookies for improving usability and conducting access analytics. You may disable cookies through your browser settings; however, some features may become unavailable.

The Company may revise this Policy as necessary. In the event of material changes, notification will be provided through the Service or via email.

For inquiries regarding the handling of personal information, please reach out via the Contact Page.